[Sigia-l] Auto Response/ Auto Suggest

[Mike Combs]

I find that users have grown to expect some acknowledgment of any
communications they have with a company.  People have an inherent mistrust
of large companies (phone companies especially), and any feedback you can
provide people is going to help ease their concerns.  If there is any way
to give the call center reps visibility into the emails sent from
customers then that's even better, because people will call if they have
not heard back with a real answer fast enough.


--- "GARZA GOMEZ, GLORIA (SBCSI)" <gg1373 at sbc.com> wrote:
> Hello,
> 
> I've been lurking for a few weeks and know this topic was covered over
> the
> past few weeks.  However, my question is:  is anyone aware of any market
> research about consumer/ customer preferences about receiving email auto
> responses from a company they contacted via email?
> 
> Thank you-
> 
> Gloria Garza Gomez
> SBC Online
> 210.524.6115
> 
> 
> 
> Content Management Symposium, Chicago O'Hare Marriott, June 28 - 30.
> See http://www.asis.org/CM
> _______________________________________________
> Sigia-l mailing list
> Sigia-l at asis.org
> http://mail.asis.org/mailman/listinfo/sigia-l


__________________________________________________
Do You Yahoo!?
Yahoo! Health - your guide to health and wellness
http://health.yahoo.com