[Sigia-l] Re: SIGIA-L: Most abusive user experience?

[Laura Norvig]

I just got abused in a nicely laid out printed mailing from Principal 
Financial, which holds my rollover IRA. Announcing their new online 
services in a sidebar they gave the simple login instructions:

go to blah-blah
enter your user ID
enter your PIN.

Below that was a box titled "Forgot Your PIN? Here's how to get it." 
And guess what the instructions were for retrieving your PIN?:

go to blah-blah
enter your user ID
enter your PIN.

I was LOL, believe me.