[Neasis-l] FW: Last Call! Sara Laughlin in Worcester

[Christine Quirion]

Register today:  http://www.acrlnec.org/springconf09/registration.html <http://www.acrlnec.org/springconf09/registration.html> 
 
Sara Laughlin, author of The Quality Library (ALA 2008) and The Library's Continuous Improvement Fieldbook (ALA 2003), is just one of the great attractions at ACRL - New England's Annual Conference.
 
***Last Call to Register***
 
"Are You Being Served? Customer Satisfaction and Library Service"
 
College of the Holy Cross, Worcester, MA
 
May 15, 2009
 
***Registration ends May 1, 2009***
 
More attractions:
 
Anne Washburne! From her bio:   "For nearly two decades, Anne Washburne worked within the Customer Satisfaction Department at L.L.Bean, training, mentoring, and supporting the representatives who provide Bean's legendary customer service. She has presented workshops on customer service for a wide variety of library-related organizations, including MAHSLIN, The New England Library Association (NELA), NELINET, the Triangle Research Libraries Network, Brown University, and the Metrowest Regional Library System."
 
Mystery Shopping gurus, Candice Benjes-Small of Radford University and Liz Kocevar-Weidinger of Longwood University, lead an interactive morning-long workshop.
 
Eight outstanding breakout sessions will appeal to all, from instruction and reference staff, to those in access services, collections management and administration.
 
Lively plenary session in the afternoon featuring our four keynote speakers and perhaps a beach ball or two!  Get ready to get involved.
 
Get social! Join us for drinks and hors d'oeuvres while catching up with friends, old and new.
 
We look forward to seeing you in Worcester for a great day of fun and learning.
 
For all the details see http://www.acrlnec.org/springconf09/index.html <http://www.acrlnec.org/springconf09/index.html> 
 
Register today:  http://www.acrlnec.org/springconf09/registration.html <http://www.acrlnec.org/springconf09/registration.html>