[Neasis-l] SLA-CBOS Nov. Program: The Information Workflow Tracking Dilemma

[Caryn Anderson]

Hello NEASIST colleagues,

Below is an announcement for an SLA program in the evening before our 
Providence program on Innovation and Transformation. It would make for a 
fantastic 1-2 punch on contemplating your workflow, services and 
organizational strategies.

SLA - Nov 14, 5:30-9p
The Information Workflow Tracking Dilemma
http://units.sla.org/chapter/cbos/meetings/fy07/infotracking.html

NEASIST - Nov 15, 8:30a-3:45p
 From Guerilla Innovation to Institutional Transformation: Information 
Professionals as Change Agents
http://www.neasist.org/pc/programs/20071115.html

Cheers,

Caryn
NEASIST Chair

-- 
Caryn Anderson
Doctoral Studies Program Manager
GSLIS, Simmons College
300 The Fenway, P-310H
Boston, MA  02115
caryn.anderson at simmons.edu
617.521.2829
http://www.simmons.edu/gslis/academics/programs/doctoral/

***********************

SLA Boston presents:

The Information Workflow Tracking Dilemma

Wednesday, November 14, 5:30-9pm (Program starts at 7pm)
Conference Center, Gutman Library, Harvard Graduate School of Education, 
Cambridge, MA


(All of the following information is on the program web page: 
http://units.sla.org/chapter/cbos/meetings/fy07/infotracking.html)

How do we account for the types of services information professionals 
provide?
Is information work too amorphous to target?

There are many service processes in information work, from purchasing 
content to answering requests. Putting in place an automated system for 
tracking various service processes can assist tremendously with our work 
from evaluating what we’re doing ant he types of content we’re 
purchasing, to being able to adequately report our activities to 
management when making funding requests.

But the key question is: How do you do it?

Come to this program where we’ll hear how an academic and a corporate 
library used different software and systems to track their research work 
and consequently were able to easily and accurately report on the 
value-add they contribute to the organizations for which they work.

Speakers:

Tomalee Doan, Associate Professor and Head Librarian, Management & 
Economics Library, Purdue University

Tomalee will talk about how she worked with Numara Help Desk software to 
develop tracking procedures for various library operations, including 
research workflow.

Dr. Toby Perlstein, Director, Global Information Serivces, Bain & 
Company, Inc.

Toby will talk about how they use the eRef service from SoftLink to 
track their global research workflow operations.

After contributions from our presenters, we’d like to open this program 
up as a general discussion on tracking and evaluating research work and 
issues surrounding collecting and using data to better understand and 
act on our customers’ information support needs.


Agenda:

5:30pm – 7:00pm             Excellent refreshments and time to network 
with colleagues

7:00pm – 9:00pm             Presentations by Tomalee & Toby, followed by 
questions & discussion

9:00pm – ?                          We’ll continue the discussion at the 
bar at John Harvard’s, 33 Dunster St., Harvard Square – hope you can 
join us!


Registration / Cost:
http://www.surveymonkey.com/s.aspx?sm=EDHHEwEqB6rOHNWIuMgJmg_3d_3d

Please register by November 8th so we can get an estimate for catering.
Walk-ins are always welcome! Just bring cash or a check made out to SLA 
Boston.

$25         SLA Boston Regular Members
$25         ASIS or SCIP Members
$15         SLA Boston Members: Students, Retired, Between Jobs
$35         Non-Members

Pay via PayPal or Check. Checks should be made out to SLA Boston and 
sent to:

Anna Burke, Horn Library, Babson College, Babson Park, MA  02457

Directions/Parking
Conference Center in Gutman Library
Harvard Graduate School of Education (HGSE)
6 Appian Way, Cambridge, MA

The Conference Center is located on the ground floor of the Gutman 
Library. [It’s a 5 minute walk from the Harvard Square T stop.]

Questions?
Ann Cullen, acullen at hbs.edu
Anna Burke, aburke1 at babson.edu