[MNASIS-L] FW: Please look and decide

[Ann Treacy]

What a beautiful day! 

We weren't sure how many folks were interested manufacturers - but it's a
free event - and figured sometimes that ups the interest level. 

Thanks to all who came last night to hear from the help desk folks. We had
some great questions!   Ann

Ann Treacy
Treacy Information Services
1841 Fairmount Ave
St Paul MN 55105
612-670-3087
www.TreacyInfo.com


-----Original Message-----
From: Denise Cumming [mailto:dcumming at mntech.org] 
Sent: Thursday, April 10, 2003 12:30 PM
To: anntreacy (E-mail)
Subject: Please look and decide


-----Original Message-----
From: Beth O'Connor [mailto:BOCONNOR at JJHILL.ORG]
Sent: Wednesday, April 09, 2003 11:48 AM
To: Denise Cumming
Subject: RE: Meeting notice from Denise Cumming


Hi Denise,  Glad you wrote as I wanted to let you know we are hosting a book
talk that would probably interest your clients.  Please promote it, if you
would.  It's free!
Thanks,
Beth

Beth O'Connor
Event Coordinator
James J. Hill Reference Library
80 West 4th Street
St. Paul, MN 55102

p: 651.265.5447
f: 651.265.5525

www.jjhill.org - The Hill Library -  an elegant setting for any event



-----Original Message-----
From: Denise Cumming [mailto:dcumming at mntech.org]
Sent: Tuesday, April 08, 2003 4:47 PM
To: Denise Cumming
Subject: Meeting notice from Denise Cumming


Hello Info Buddies,

I am hosting a great meeting tomorrow and it just occurred to me that some
of you might not have seen from either the SLA or the ASIST mailing lists.
If you are seeing this too many times, I apologize.  Since you can "just
show up" if you wish, I am sending it to my own e-mail address list.

New and Improved --- Making Metrics Work for You 

Jean Ritala, IS Technical Service Manager for Mystic lake Casino and Suzanne
Wichterman from the Federal Reserve Bank! 

They will be talking about their tracking systems for help desks and call
centers and the wonderful metrics this allows them to gather.
I think it will be very interesting for information professionals to see how
they collect and use metrics.  We will hear about software like HEAT
(<http://www.frontrange.com/heat/>) and Knowlix
(<http://www.frontrange.com.au/heat%5C60_knowlix.asp>) and Network
Associates Magic  http://www.magicsolutions.com/

If you are interested in attending please JUST COME or you can call me and
get driving directions  612-373-2908.

WHEN: 5:30-7:00 April 9
WHERE: MTI - 111 Third Ave S - downtown Mpls  The meeting is in our Pearl
Conference Room on the Basement Level.
COST: $5 payable at the door
DIRECTIONS: <http://www.minnesotatechnology.org/about/parking.asp> 
PARKING: Some free parking is available after 5:00 - please send an email to
receive a parking voucher to put on your dashboard. Metered street parking
is available. There is a public lot across the street.

Denise Cumming
Information Specialist
Minnesota Technology, Inc.
111  3rd Ave. South  #400
Minneapolis, MN  55401

612-373-2908  or  800-338-7005
dcumming at mntech.org

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