[Asis-l] Job Posting / Member Services Consultant / Houston, TX

[Suzanne Richards]

Apologies for cross postings . . . . . . . . .

LAC Group seeks creative and enthusiastic Member Services Consultant on behalf of our client, a prestigious worldwide computer and research services organization. The regionally-based Member Services Consultant will conduct member site visits, participate in regional and local conferences, develop programming, lead and manage local and national events for member libraries, groups and associations to ensure member satisfaction, engagement, growth and retention goals. Exceptional career opportunity for a MLIS who loves to build and develop relationships, plan programs and is committed to providing excellent customer service. Geographic region is Texas.

Responsibilities include:


*         In partnership with executive leadership, develops and manages plans for optimal member engagement within a defined region of the U.S. Executes plan by conducting required number of on-site visits to member libraries, groups and other key accounts; engages with members at the local and regional levels through events, conference programs and other activities that deepen the understanding of the value of membership, increase member engagement and participation;

  *     Leads the planning, development and implementation of member events and programming in the region utilizing personal expertise, guest speakers, partners, and OCLC staff speaking on diverse topics related to OCLC and/or library practices. Develops program proposals for state, regional, national conferences to highlight and showcase member contributions, activities or OCLC service offerings;
  *   Work directly with member library staff and Client staff to ensure member satisfaction and retention, and managing follow-up activities in response to member needs, questions or requests;
  *   Collaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement and increase internal knowledge by communicating results and findings from member interactions and activities through established reporting mechanisms.
 Qualifications:

  *   MLS from an ALA accredited institution;
  *   Five years of experience in professional library position or industry-related position of equal responsibility;
  *   Strong knowledge of library marketplace, industry or library operations;
  *   Excellent and demonstrable public speaking, writing, interpersonal and relationship-building skills;
  *   Extensive travel required.
Apply at: http://goo.gl/6FvoQi

LAC Group is an Equal Opportunity/Affirmative Action employer and values diversity in the workforce.

LAC Group is a premier provider of recruiting and consultancy services for information professionals at U.S. and global organizations including Fortune 100 companies, law firms, pharmaceutical companies, large academic institutions, National Libraries and prominent government agencies.
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