[Asis-l] CFP: Knowledge Management cluster, HICSS

[Caroline Haythornthwaite]

CALL FOR PAPERS
Knowledge Management, Organizational Memory, and Organizational Learning
Cluster
Part of the Organizational Systems and Technology Track
at the Thirty-eighth Annual
HAWAI'I INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
on the Big Island of Hawaii
January 3 - 6, 2005

Additional conference details are available at: www.hicss.hawaii.edu
Additional cluster details are available at:
www.cbe.wsu.edu/~croasdell/hicss/hicss_cfp.htm

The Knowledge Management, Organizational Memory, and Organizational Learning
Cluster is the continuation of the eleven-year running mini-track on
Knowledge Management, Organizational Memory, and Organizational Learning.
The research cluster continues to build on the success of last few years. In
fact, last year was unprecedented - 30 papers were presented in 10 sessions
to large and enthusiastic audiences. Given the popularity of KM at HICSS and
the increasing interest in KM research in the academic community, the
cluster has been expanded to consist of six mini-tracks this year.  This
Call for Papers is soliciting contributions for all six of the mini-tracks
in the cluster from all areas of knowledge management, organizational
memory, and organizational learning.  Prospective authors are advised to
submit a 150-word abstract for guidance and indication of interest by March
31, 2004.  Abstracts should be sent to the appropriate mini-track co-chair
or to the cluster co-chairs.  Abstract submittal is not required but we
would appreciate notification of the intent to submit by March 31, 2004 so
that we can plan for reviewers and sessions.  Cluster Co-chairs are:

Murray Jennex                                            Dave Croasdell
San Diego State University                          University of Nevada
(760) 966-0548                                         775-784-4028
FAX: (760) 722-2668                                e-mail: davec at unr.edu
e-mail: Murphjen at aol.com
e-mail: mjennex at mail.sdsu.edu


Foundations of KM: Philosophy, Discovery and Representation
Jim Courtney, Central Florida University, jcourtney at bus.ucf.edu
Dianne Hall, Auburn University, halldia at auburn.edu
Jim Sheffield, University of Auckland, j.sheffield at auckland.ac.nz

Organizations and researchers continue to show strong interest in the topic
of managing organizational knowledge.  Of particular concern is how to use
information systems to convert tacit knowledge to explicit knowledge to
create an organizational memory, and how to effectively organize, store,
extract, and manage this knowledge to facilitate organizational learning.
The cluster seeks to integrate researchers working on theoretical and
practical solutions in the areas of knowledge management (KM),
organizational memory (OM), and organizational learning (OL).  KM and OM
address the process of acquiring, creating, distributing and using knowledge
in organizations.  OL is the development of shared meanings and
interpretations.  Possible topics include:
·                    Relationships between KM, OM, and OL
·                    Impacts of KM/OM on organizational/process
effectiveness
·                    Organizational culture impacts on the use of knowledge
and OM
·                    Global issues for the design, construction,
implementation, and use of KM/OM systems
·                    Integrating KM/OM across the value chain
·                    Developing processes and systems for transferring,
storing, integrating, and managing knowledge
·                    Distributed KM
·                    Methodologies, tools, processes, technologies for
developing KM/OM Systems
·                    Case studies of KM/OM systems
·                    Cognitive approaches to KM, OM, and OL
·                    Enablers of KM, OM, and OL

Knowledge Flows: Knowledge transfer, sharing and exchange in organizations
K.D. Joshi, Washington State University, joshi at wsu.edu
Mark Nissen, Naval Postgraduate School, MNissen at nps.navy.mil
Joe Brooks, Western Connecticut State University, brooksj at wcsu.edu

Knowledge flows occur between individuals, among groups of individuals, and
between organizations. This mini-track focuses on examining the nature and
role of knowledge flows (e.g., knowledge transfer and knowledge sharing)
among entities. Technical, managerial, behavioral, organizational, and
economic perspectives on knowledge flows are encouraged. Potential topics
include:
·        Characterizing the nature of knowledge flows.
·        Design of information and communication systems that facilitate
knowledge transfer and sharing.
·        Technical challenges and solutions in the development and
implementation of systems that facilitate knowledge flows.
·        Managerial and organizational challenges and solutions in
institutionalization and implementation of processes and activities that
facilitate knowledge flows.
·        Intra and inter-organizational processes for effective leverage of
knowledge through knowledge transfer and sharing.
·        Enablers and inhibitors of knowledge sharing and knowledge transfer
behaviors.
·        Effects of national, professional, and organizational cultures on
knowledge transfer and knowledge sharing.
·        Knowledge transfer and sharing behaviors within emergent
organizational forms such as virtual communities.
·        Role of information and communication technologies in managing
knowledge flows.
·        Knowledge reuse in organizations.
·        Organizational and economic incentive structures for knowledge
sharing and use.
·        Knowledge acquisition and transfer processes
·        Knowledge transfer enablers
·        Organizational culture affects on knowledge transfer

KM/OM Implementation and Other Issues
Murray Jennex, San Diego State University, Murphjen at aol.com
Dave Croasdell, Washington State University, dcroasdell at wsu.edu
Stefan Smolnik, University of Paderborn,
stefan.smolnik at notes.uni-paderborn.de

Research into successful knowledge management and organizational learning
implementations indicate that these initiatives require sound understanding
of organizational culture, social interactions, and communication. To create
learning organization requires a cultural shift in individuals and
organizations. Before successful systems can be implemented to support
knowledge management and organizational learning, appropriate cultural
foundations must be established. This may necessitate cultural change
initiatives. This mini-track explores research into strategies and stories
that relate to these cultural initiatives. In addition, the track will be
used to explore the identifying the bodies of knowledge that define the
current state of research in knowledge management, organizational memory,
and organizational learning.  Potential topics include:
·        Case studies of knowledge management and organizational memory
systems
·        Effectiveness of knowledge management/organizational memory systems
·        Other issues affecting the design, construction, implementation,
and use of knowledge management/organizational memory systems
·        Knowledge management/organizational memory systems for small and
medium enterprises
·        Methodologies and processes for developing Knowledge
Management/Organizational Memory Systems
·        Global issues in knowledge management, organizational memory, and
organizational learning
·        Knowledge management strategy
·        Organizational effectiveness due to knowledge
management/organizational memory/ organizational learning and knowledge and
organizational memory use
·        Knowledge management, organizational memory, and organizational
learning metrics

Information and Communication Technologies in Support of KM/OM/OL
Saonee Sarker, Washington State University, ssarker at wsu.edu
Susan Gasson, Drexel University, sgasson at cis.drexel.edu
Caroline Haythornthwaite, University of Illinois, haythorn at uiuc.edu

This mini-track looks at technical issues and tools for building and
supporting knowledge management, organizational memory, and organizational
learning systems including the use of information and communication
technologies (ICTs) to support the sharing of knowledge between individuals,
groups, and organizations in a variety of contexts (e.g., collocated,
distributed nationally or internationally). In addition, we welcome studies
with implications on social/technical design of systems enabling knowledge
sharing.  We encourage papers that explore the role of information and
communication technologies (e.g., knowledge management systems, digital
libraries, online learning environments, intranets, etc.) in
mediating/facilitating knowledge sharing.  Papers that present alternatives
to the knowledge-based systems' concepts of knowledge "codification" and
"transfer" are also of interest.  Possible paper topics include:
·        How ICTs affect knowledge sharing:
·         Knowledge characteristics in ICT-mediated collaboration:
·        ICT design attributes that facilitate or constrain effective
knowledge sharing:
·        The role of ICTs in facilitating collaborative work.
·        Tools and technologies for developing KM/OM/OL oriented Systems
·        Issues related to the capture, storage, search, retrieval, and use
of knowledge and organizational memory
·        Development and use of taxonomies, ontologies, and knowledge/topic
maps
·        Development and implementation of Knowledge networks
·        Developing processes and systems for visualizing knowledge

Managing Knowledge in Software Development
Anandhi Bharadwaj, Emory University, anandhi_bharadwaj at bus.emory.edu
Amrit Tiwana, Georgia State University, atiwana at bus.emory.edu

Software development is a knowledge intensive process that involves
assimilation and integration of a variety of specialized business,
application domain, and technical knowledge.  Much of this knowledge is
fragmented across organizations and functions, raising interesting
challenges to which many of the chronic problems of systems development can
be traced. Integration of such knowledge is necessary to bring it to bear in
formulating an appropriate software design, both within and across projects.
While the importance of KM in software development is implicitly recognized,
systematic and rigorous research on the topic is sparse. The proposed
mini-track focuses on knowledge management in the context of software
development.  Potential topics include:
·                    Organizing for KM in software development
·                    Case studies of knowledge management in software
development
·                    Empirical studies of knowledge management in software
development
·                    Knowledge search and transfer across organizational
boundaries
·                    Communities of practice in software development
·                    KM in open-source software projects
·                    Tools and technologies to facilitate KM in software
development
·                    KM in outsourcing partnerships
·                    Enablers and barriers to KM in software development

Customer Knowledge Management
Lutz Kolbe, University of St. Gallen, lutz.kolbe at unisg.ch
Malte Geib, University of St. Gallen, malte.geib at unisg.ch

Customer Knowledge Management (CKM) is the application of Knowledge
Management (KM) instruments and techniques to support the exchange of
knowledge between an enterprise and its customers.  Four aspects distinguish
CKM instruments: content, competence, collaboration and composition.  CRM
processes can be considered knowledge-oriented processes where knowledge
intensity and process complexity are strongly correlated characteristics.
This mini-track integrates research in customer relationship management and
knowledge management. We encourage paper submissions from researchers and
practitioners discussing a broad range of topics combining those two areas.
Knowledge flows in CRM processes can be classified into three categories:
knowledge for customers, about customers, and from customers.  Managing
these different knowledge flows is a critical challenge and crucial for
companies' success in the market.  Possible paper topics include:
·        Process and information systems architectures for customer
knowledge management
·        Improving CRM using KM
·        KM instruments and tools for marketing, sales, and service
processes
·        Use of customer knowledge collected in marketing, sales, and
services processes
·        Best practices and case studies of customer knowledge management
·        Real-time knowledge management for service and sales
·        Innovative technologies for the support of knowledge exchange in
customer-oriented processes
·        Integration of CRM and KM with strategy and process

Additionally, the below mini-track is cross listed with the KMOMOL Cluster:

Distributed Knowledge Management (Part of the Collaborative Systems Track)
Roberto Evaristo, University of Illinois, Chicago, evaristo at uic.edu
Kevin Desouza, University of Illinois, Chicago, kdesou1 at uic.edu
Yukika Awazu, YA Research & Solutions, Chicago, yukika_awazu at ya-research.com

The goal of this track is to explore the notion of managing knowledge in
today's distributed environment. Specifically, we are interested in papers
that explore issues, challenges, and case studies of sharing and leveraging
knowledge using new advances in protocols, approaches or technology in a
distributed, collaborative, virtual, or global context. We are especially
interested in novel approaches to traditional barriers associated with
managing knowledge.  Moreover, we welcome not only empirical or theory
testing papers but also frameworks, theory building papers or papers that
describe working distributed knowledge management environments.  Potential
topics include:
·        Distributed Project Management and its Implications on Knowledge
Management
·        Context Issues in Global Knowledge Management Systems
·        Virtuality in Organizations and its Effects on Collaborative
Knowledge Management
·        Mobile Databases and Wireless Applications for Knowledge Management
·        Ubiquitous & Pervasive Computing for Distributed Knowledge
Management
·        Knowledge Management in Heterogeneous and Distributed Systems
·        Strategic Issues in Managing Knowledge in the Networked Economy
·        New Knowledge Sharing Protocols or Applications

IMPORTANT DEADLINES
March 31, 2004Abstracts submitted for guidance and indication of appropriate
content.
June 15, 2004Full papers submitted to the HICSS Submission System.
 Contact minitrack chairs for submission instructions.
August 15, 2004Notice of accepted papers sent to Authors.
September 15, 2004Final papers sent to minitrack chairs for review
October 1, 2004Accepted manuscripts submitted to HICSS submission system
 Authors must be registered for the conference by this date


INSTRUCTIONS FOR PAPER SUBMISSION
1. Contact the Minitrack Chair in advance for specific submission
instructions.
Otherwise, submit an electronic version of the full paper, consisting of no
more than 25 double- spaced pages, including diagrams, directly to the HICSS
Submission System.  (NOTE: The final paper must be NO MORE THAN 10 pages,
double-column, single spaced.)

2. Do not submit the manuscript to more than one Minitrack.  Papers should
contain original material and not be previously published, or currently
submitted for consideration elsewhere.

3. Each paper must have a title page to include title of the paper, full
name of all authors, and complete addresses including affiliation(s),
telephone number(s), and e-mail address(es).

4. The first page of the manuscript should include only the title and a
300-word abstract of the paper.

CONFERENCE ADMINISTRATION:

Ralph Sprague, Conference Chair
Email:  sprague at hawaii.edu

Sandra Laney, Conference Administrator
Email:  hicss at hawaii.edu

Eileen Dennis, Track Administrator
Email: eidennis at indiana.edu

For the latest information; visit the HICSS web site at:
http://www.hicss.hawaii.edu

2005 CONFERENCE VENUE:
Hilton Waikoloa Village (on the Big Island of Hawaii)
425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738
Tel: 1-808-886-1234
Fax: 1-808-886-2900
http://www.hilton.com/hotels/KOAHWHH/index.html?show=all
www.hiltonwaikoloavillage.com

NOTE:  December 1 is the deadline to guarantee hotel room reservation at
conference rate.